Important: Our activity is designed for people between 10 and 60 years old with excellent physical condition. You have to be able to walk by your own in uneven surfaces. For safety reasons, people who are overweight, have previous injuries, are pregnant, or have health problems are not allowed to participate. Evidence of age via license or birth certificate will be required to ensure compliance with these requirements. Furthermore, no exceptions or refunds will be made to those who fail to comply with these conditions.

You can choose between one of our two options: From 7:00 am to 12:00 pm or from 1:30 pm to 6:30 pm, whichever suits you best.

You will be picked up at your preferred hotel, resort, residence, Airbnb or Cruise Port in San Juan, Isla Verde or Condado (Although hotels in Rio Grande or Fajardo may not qualify, we can arrange a convenient meeting point near your accommodation for your ease and comfort).

Your guide will contact you the day before the activity in the evening around 7:30 pm via text message to provide you with your pick-up time and you must sign a digital waiver before starting the tour.

Before your pick up, please be sure to put on your bathing suit, sneakers with good grip and bring your towel and an extra set of clothes with you to dry off and change after your tour. Note: No Yeezys slides, Crocs, sandals or water shoes allowed (too slippery for this hiking).

Please make sure you are ready to board the vehicle at the pickup time set by your guide. Drivers will wait no longer than 10 minutes after the scheduled pickup time. Our tour guide will text or call you when arrived at the agreed location.

• Confirmation will be received at time of booking.

• Not wheelchair accessible.

• Travelers should have a moderate physical fitness level.

• Use of lifejacket and helmet is mandatory.

• On Saturdays the hike is longer and more challenging since we depart from a different point.

• Tours Hacker reserves the right of admission - If a person appears to be under the influence of alcohol or drugs, not following instructions, causing disruptions, or providing false information, such as lying about their age, the guide has the right to cancel their reservation at any moment. In such cases, no refunds will be issued. We prioritize the safety and enjoyment of all participants and expect honesty in all aspects of the booking process.

• For a full refund, you must cancel at least 24 hours before the experience’s start time.

• If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

• Any changes made less than 24 hours before the experience’s start time will not be accepted.

• Cut-off times are based on the experience’s local time.

• This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

• This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.